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Understanding Quality in Process Modelling: Towards a Holistic Perspective

Recker, Jan C. (2007) Understanding Quality in Process Modelling: Towards a Holistic Perspective. Australasian Journal of Information Systems, 14(2), pp. 43-63.

Abstract

Quality is one of the main topics in current conceptual modelling research, as is the field of business process modelling. Yet, widely acknowledged academic contributions towards an understanding or measurement of business process model quality are limited at best. In this paper I argue that the development of methodical theories concerning the measurement or establishment of process model quality must be preceded by methodological elaborations on business process modelling. I further argue that existing epistemological foundations of process modelling are insufficient for describing all extrinsic and intrinsic traits of model quality. This in turn has led to a lack of holistic understanding of process modelling. Taking into account the inherent social and purpose-oriented character of process modelling in contemporary organizations I present a socio-pragmatic constructionist methodological framework for business process modelling and sketch out implications of this perspective towards an understanding of process model quality. I anticipate that, based on this research, theories can be developed that facilitate a more comprehensive and adequate evaluation of the ’goodness’ of a business process model.

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ID Code: 10008
Item Type: Journal Article
Additional Information: The contents of this journal can be freely accessed online via the journal’s web page (see hypertext link).
Additional URLs:
Keywords: modelling, epistemology, pragmatism, constructionism, model theory
ISSN: 1326-2238
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2007 University of Wollongong
Copyright Statement: This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License. http://creativecommons.org/licenses/by-nc-nd/2.5/au/
Deposited On: 08 Oct 2007
Last Modified: 29 Feb 2012 23:33

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