Towards a science of checklists

Reijers, Hajo A., Leopold, Henrik, & Recker, Jan (2017) Towards a science of checklists. In Proceedings of the 50th Hawaii International Conference on System Sciences, IEEE, Hilton Waikoloa Village, Hawaii, pp. 5773-5782.

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Abstract

Checklists are in use in many work domains, including aviation, manufacturing, quality control, and healthcare. Despite their adoption, the literature shows both breadth and persistence of problems with the organizational usage of checklists. In this paper, we conduct a structured literature survey to analyze checklists from the perspective of informational artifacts. Our contribution is a respective conceptualization of checklists and a rigorous analysis of their problems. As we will argue, these insights help to consider how the capabilities of IT systems can be leveraged to improve checklists and address their problematic aspects. We present our work as a basis for IT-oriented research into a relevant yet under-examined information practice in organizational work routines.

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ID Code: 102784
Item Type: Conference Paper
Refereed: Yes
Keywords: checklists, process management, organisational routines, IT systems
ISBN: 9780998133102
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Behaviour (150311)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Funding:
Copyright Owner: Copyright 2017 [please consult the author]
Deposited On: 11 Jan 2017 23:42
Last Modified: 16 Jan 2017 10:29

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