How agile practices impact customer responsiveness and development success: A field study

Recker, Jan, Holten, Roland, Hummel, Markus, & Rosenkranz, Christoph (2017) How agile practices impact customer responsiveness and development success: A field study. Project Management Journal, 48(2), pp. 99-121. (In Press)

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Abstract

Agile information systems development methods have become popular; however, which specific agile practice to use remains unclear. We argue that three types of agile practices exist—for management, development, and standards—which affect the customer responsiveness of software teams differently. We examine this theory in a field study of a large organization. We find that agile practices improve software team response effectiveness or efficiency, but not both. Agile standards do not improve response mechanisms but are still important to successful information systems development. Our findings help discriminating agile practices and yield insights into how information development projects should be managed.

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ID Code: 104793
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: information systems development, agility, agile practices, customer responsiveness, field study, panel survey
ISSN: 1938-9507
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Funding:
Copyright Owner: 2017 Project Management Institute, Inc.
Deposited On: 23 Mar 2017 23:17
Last Modified: 26 Mar 2017 21:44

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