Community engagement: A relational perspective
Johnston, Kim A. (2008) Community engagement: A relational perspective. In Tebbutt, John & Cregan, Kate (Eds.) Australian and New Zealand Communication Association Annual Conference, 2007: Communication, Civics, Industry, 5-6 July, 2007, La Trobe University, Melbourne Australia.
Community engagement is increasingly being employed by organisations as a key strategy to incorporate representative community opinions into decision-making. Governments have recognised the benefits of engaged, participatory civic opinion to guide complex social issues and have legislated for consultation to be included in major social projects. Simultaneously community members are looking for ways to be actively involved in decisions that affect their communities and make organisations accountable for their decisions. Public relations practitioners are increasingly being called to manage these programs. Community engagement founded on a relational theory can be used to extend the discussion of community engagement and guide the context of this practice. This paper briefly reviews the major research perspectives of community engagement and proposes a typology of engagement employing a relational framework to contribute to the existing body of community engagement research. An exploratory study of 20 Australian infrastructure projects with a consultation component are analysed applying this framework. While research findings showed no evidence of discrimination between the terms engagement, consultation, and participation, a range of tactics supported both collaborative and advocacy approaches. The implications for adopting a relational framework for public relations are discussed.
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Conference Paper|
|Additional Information:||The contents of this conference can be freely accessed online via the conference's web page (see hypertext link).|
|Keywords:||Community engagement, community consultation, relationship management|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500) > Marketing Communications (150502)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Copyright Owner:||Copyright 2008 Kim A. Johnston, ANZCA and La Trobe University|
|Deposited On:||05 Nov 2007|
|Last Modified:||29 Feb 2012 23:42|
Repository Staff Only: item control page