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Stakeholder View of Enterprise System Knowledge Management Process

Sedera, Darshana (2007) Stakeholder View of Enterprise System Knowledge Management Process. In Pacific Asian Conference on Information Systems, 2007 July, Auckland, New Zealand.

Abstract

Knowledge Management (KM) has been identified as one of the most important antecedents of ES success. Managing an Enterprise System is a knowledge intensive task that necessarily draws upon the experience and involvement of a wide range of stakeholders with diverse knowledge capabilities. These stakeholders, ranging from top executives to data entry operators, have multiple and often conflicting objectives and priorities and rarely agree on a set of common aims. Using a four-phased Knowledge Management process, this paper seeks to identify common and specific requirements for the stakeholders in an Enterprise System Knowledge Management initiative. The empirical investigation, analyzing 310 responses, amplified the specific needs of stakeholders in relation to transfer of knowledge. Moreover, all stakeholders unanimously agreed on the importance of knowledge retention strategies and end-user training, when assessing the goodness of a KM initiative.

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ID Code: 10584
Item Type: Conference Paper
Additional Information: For more information, please refer to the conference website (see hypertext link) or contact the author.
Additional URLs:
Keywords: Knowledge Management, Enterprise System, Stakeholders
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Information Retrieval and Web Search (080704)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Organisation (080610)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2007 (please consult author)
Deposited On: 05 Nov 2007
Last Modified: 29 Feb 2012 23:35

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