Stakeholder View of Enterprise System Knowledge Management Process
Sedera, Darshana (2007) Stakeholder View of Enterprise System Knowledge Management Process. In Pacific Asian Conference on Information Systems, 2007 July, Auckland, New Zealand.
Knowledge Management (KM) has been identified as one of the most important antecedents of ES success. Managing an Enterprise System is a knowledge intensive task that necessarily draws upon the experience and involvement of a wide range of stakeholders with diverse knowledge capabilities. These stakeholders, ranging from top executives to data entry operators, have multiple and often conflicting objectives and priorities and rarely agree on a set of common aims. Using a four-phased Knowledge Management process, this paper seeks to identify common and specific requirements for the stakeholders in an Enterprise System Knowledge Management initiative. The empirical investigation, analyzing 310 responses, amplified the specific needs of stakeholders in relation to transfer of knowledge. Moreover, all stakeholders unanimously agreed on the importance of knowledge retention strategies and end-user training, when assessing the goodness of a KM initiative.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
Repository Staff Only: item control page