Factors and measures of business process modelling: model building through a multiple case study

Bandara, Wasana, Gable, Guy G., & Rosemann, Michael (2005) Factors and measures of business process modelling: model building through a multiple case study. European Journal of Information Systems, 14(4), pp. 347-360.

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Business process modelling has gained widespread acceptance as a valuable design and management technique for a variety of purposes. While there has been much research on process modelling techniques and corresponding tools, there has been little empirical research into the success factors of effective process modelling, and the post hoc evaluation of process modelling success. This paper reports on the first attempt to identify process modelling success factors and measures, as empirically evidenced in case studies of nine process modelling projects in three leading Australian organizations.

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136 citations in Scopus
74 citations in Web of Science®
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ID Code: 11098
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal’s website (see hypertext link) or contact the author.
Keywords: business process modelling, success factors, success measures, case study method
DOI: 10.1057/palgrave.ejis.3000546
ISSN: 1476-9344
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2005 Palgrave Macmillan
Deposited On: 04 Dec 2007 00:00
Last Modified: 23 Jun 2017 20:19

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