Factors and measures of business process modelling: model building through a multiple case study

Bandara, Wasana, Gable, Guy G., & Rosemann, Michael (2005) Factors and measures of business process modelling: model building through a multiple case study. European Journal of Information Systems, 14(4), pp. 347-360.

View at publisher

Abstract

Business process modelling has gained widespread acceptance as a valuable design and management technique for a variety of purposes. While there has been much research on process modelling techniques and corresponding tools, there has been little empirical research into the success factors of effective process modelling, and the post hoc evaluation of process modelling success. This paper reports on the first attempt to identify process modelling success factors and measures, as empirically evidenced in case studies of nine process modelling projects in three leading Australian organizations.

Impact and interest:

126 citations in Scopus
Search Google Scholar™
70 citations in Web of Science®

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 11098
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal’s website (see hypertext link) or contact the author.
Keywords: business process modelling, success factors, success measures, case study method
DOI: 10.1057/palgrave.ejis.3000546
ISSN: 1476-9344
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2005 Palgrave Macmillan
Deposited On: 04 Dec 2007 00:00
Last Modified: 29 Feb 2012 13:12

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page