Measuring process modelling success
Process-modelling has seen widespread acceptance, par ticularly on large IT-enabled Business Process Reengineering projects. It is applied, as a process design and management technique, across all life-cycle phases of a system. While there has been much research on aspects of process-modelling, little attention has focused on post-hoc evaluation of process-modelling success. This paper addresses this gap, and presents a process-modelling success measurement (PMS) framework, which includes the dimensions: process-model quality; model use; user satisfaction; and process modelling impact. Measurement items for each dimension are also suggested.
Impact and interest:
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|Item Type:||Conference Paper|
|Additional Information:||Wasana Bandara has also published using the name Wasana Sedera|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > QUT Faculties and Divisions > Science & Engineering Faculty
|Copyright Owner:||Copyright 2002 (please consult authors)|
|Deposited On:||06 Dec 2007 00:00|
|Last Modified:||17 Oct 2016 03:10|
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