Measuring process modelling success

Sedera, Wasana, Rosemann, Michael, & Gable, Guy G. (2002) Measuring process modelling success. In 10th European Conference on Information Systems (ECIS 2002), 6-8 June 2002, Gdansk, Poland.


Process-modelling has seen widespread acceptance, par ticularly on large IT-enabled Business Process Reengineering projects. It is applied, as a process design and management technique, across all life-cycle phases of a system. While there has been much research on aspects of process-modelling, little attention has focused on post-hoc evaluation of process-modelling success. This paper addresses this gap, and presents a process-modelling success measurement (PMS) framework, which includes the dimensions: process-model quality; model use; user satisfaction; and process modelling impact. Measurement items for each dimension are also suggested.

Impact and interest:

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ID Code: 11127
Item Type: Conference Paper
Refereed: Yes
Additional Information: Wasana Bandara has also published using the name Wasana Sedera
Additional URLs:
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Current > QUT Faculties and Divisions > Science & Engineering Faculty
Copyright Owner: Copyright 2002 (please consult authors)
Deposited On: 06 Dec 2007 00:00
Last Modified: 17 Oct 2016 03:10

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