Building resilience in emergency service personnel through organisational structures

Shakespeare-Finch, Jane E. (2007) Building resilience in emergency service personnel through organisational structures. In 42nd Annual Australian Psychological Society conference: Making an impact, 25-29 September 2007, Brisbane.

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Due to the relatively high level of exposure to potential stress and trauma in the workforce, emergency service organisations such as, police, ambulance, fire and the military, have long understood the need for a resilient workforce. However, workplace intervention and support programs have traditionally used a deprivation approach to caring for their employees. That is, programs are aimed at intervening when psychological problems of individual workers become apparent. More recently, a salutogenic paradigm has been adopted in emergency service research and with it, some substantial changes in the way organisations are viewing their staff support programs. This paper highlights different approaches that have been taken to providing emergency service Employee Assistance Programs (EAPs) and comprises some of the early evidence that supports a proactive approach to building a resilient emergency service. Specific factors inherent in the individual that promote resilience as well as variables associated with the organisation are discussed.

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ID Code: 12502
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Resilience, organisation, emergency service, employee assistance
DOI: 10.1080/00049530701658675
ISBN: 9780909881337
Subjects: Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Industrial and Organisational Psychology (170107)
Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Health Clinical and Counselling Psychology (170106)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Copyright Owner: Copyright 2007 (please consult author)
Deposited On: 04 Aug 2008 00:00
Last Modified: 29 Feb 2012 13:33

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