Identity crisis : user perspectives on multiplicity and control in federated identity management

Satchell, Christine, Shanks, Graeme, Howard, Steve, & Murphy, John (2011) Identity crisis : user perspectives on multiplicity and control in federated identity management. Behaviour and Information Technology, 30(1), pp. 51-62.

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Federated identity management systems synthesise complex and fragmented user information into a single entity. Literature from the provider’s perspective note this integration extends many benefits to the end user and the privileges provided by digital identity authentication schemes have been well documented from this perspective. Less explored are the perceptions of federation from the user’s perspective. This paper reports an empirical user study that examines the relationship between identity and technology using contextual interviews, focus groups and cultural probes. It emerges that while current federated systems satisfy user needs by allowing the construction of multiple digital data sets that are moored to a central identifier, they fail to provide the user with control over the capability to act in the ‘hatch’, ‘match’ and ‘dispatch’ phases of the digital identity lifecycle. Ultimately, this reduces the user’s trust in providers and results in reluctance to disclose personal details.

Impact and interest:

8 citations in Scopus
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2 citations in Web of Science®

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122 since deposited on 21 Feb 2008
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ID Code: 12595
Item Type: Journal Article
Refereed: Yes
Keywords: Identity, Identity Management Systems, User Needs
DOI: 10.1080/01449290801987292
ISSN: 1362-3001
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Copyright Owner: Copyright 2009 Taylor & Francis
Copyright Statement: First published in Behaviour & Information Technology
Deposited On: 21 Feb 2008 00:00
Last Modified: 05 Sep 2014 19:45

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