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Knowing me – knowing you. End user perceptions of digital identity management systems

Satchell, Christine, Shanks, Graeme, Howard, Steve, & Murphy, John (2006) Knowing me – knowing you. End user perceptions of digital identity management systems. In Proceedings of the 14th European Conference on Information System, Göteborg, Sweden.

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Abstract

Federated identity management systems synthesise complex and fragmented user information into a single entity. Literature from the identity management system providers note this integration extends many benefits to the end user and the privileges provided by digital identity authentication schemes have been well documented from this perspective. Less explored however, are the perceptions of federation from the user’s perspective. This paper attempts to address this gap by reporting on an empirical user study that examines the relationship between identity and technology. It emerges that while current federated systems satisfy user needs by allowing the construction of multiple digital data sets, the fragments of which are moored to a central identifier, they fail to provide the user with control over the capability to act in the ‘hatch’, ‘match’ and ‘dispatch’ phases of the digital identity lifecycle. Ultimately, this reduces the user’s trust in providers and results in reluctance to disclose personal details.

Impact and interest:

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ID Code: 12602
Item Type: Conference Paper
Additional URLs:
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Copyright Owner: Copyright 2006 (please consult author)
Deposited On: 21 Feb 2008
Last Modified: 11 Aug 2011 03:23

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