A Mediation Model for the Disclosure of Adverse Events in a Hospital Setting
Open disclosure standards are being debated and endorsed around the world to require medical practitioners to disclose adverse events which occur in a hospital setting to affected patients.
The relationship between the quality of the physician-patient communication and subsequent litigation has been explored by several researchers. Those results suggest that the desire to litigate is often fuelled by families’ perceptions around how the adverse event was communicated rather than the quality of the medical care received. This is consistent with dispute resolution theory which acknowledges the importance of dealing with the emotional and social perspectives of conflict situations in addition to the substantive event of alleged negligence.
This paper proposes that a mediation model for managing open disclosure provides a structured framework for addressing both physician’s and patient's needs in dealing with adverse events. It also offers a systemic and humane approach to institutional risk management for hospitals and insurers.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Additional Information:||The contents of this publication can be freely accessed online via the organisation's web page (see hypertext link).|
|Keywords:||open disclosure, mediation, medical adverse event|
|Subjects:||Australian and New Zealand Standard Research Classification > LAW AND LEGAL STUDIES (180000) > LAW (180100) > Law not elsewhere classified (180199)
Australian and New Zealand Standard Research Classification > LAW AND LEGAL STUDIES (180000) > LAW (180100)
|Divisions:||Current > QUT Faculties and Divisions > Faculty of Law|
|Copyright Owner:||Copyright 2007 (please consult author)|
|Deposited On:||28 Mar 2008|
|Last Modified:||09 Jun 2010 12:57|
Repository Staff Only: item control page