Implementing ISO 9000 : 2000 in Makassar Construction Firms
This is the latest version of this eprint.
Systematic quality management could reduce cost of defect of product and service. Therefore a standard is required to do efficient work by creating quality consistency. In the year 2004, LPJK released a regulation that large construction company or categorized as B grade have to apply system of quality management of ISO 9000:2000. Context of this study is to analyze quality management that employ in construction firms in Makassar and to identify processes which can be improved to obtain optimal customer satisfaction and continuous improvement. This research cover tools and system of quality management, quality document, quality system, quality activity in company, quality dimension, culture of quality, and process approach in quality system. Research show that construction firms in Makassar have accommodated quality system in their business, its indicated by most of construction company have special unit on quality, quality document, system of quality and quality activity that supporting process for quality management. Level of Quality system at company applying ISO 9000:2000 is laid on steps of quality assurance. Spearman Correlation test show quality cultures and activities have significantly affected quality processes within construction firms.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
Available Versions of this Item
Implementing ISO 9000 : 2000 in Makassar Construction Firms. (deposited 30 Nov 2006)
- Implementing ISO 9000 : 2000 in Makassar Construction Firms. (deposited 10 Jun 2008) [Currently Displayed]
Repository Staff Only: item control page