A Conceptual Framework for Information Retrieval to Support Creativity in Business Processes

Seidel, Stefan, Muller-Wienbergen, Felix M., Rosemann, Michael, & Becker, Jorg (2008) A Conceptual Framework for Information Retrieval to Support Creativity in Business Processes. In 16th European Conference on Information Systems, 9-11 June 2008, Galway, Ireland.


Creativity as the prerequisite for innovation is a core competitive factor in contemporary organizations. When creativity happens this involves creative persons who produce creative products in a process that cannot be fully anticipated and predescribed. We introduce the concept of pockets of creativity for those sections of a business process where creativity occurs. These sections are characterized by a high demand for flexibility and knowledge of the involved creative persons. In pockets of creativity previous knowledge is retrieved, transformed and combined into new procedures or artifacts – in short – innovations. Naturally, this raises the question of how pockets of creativity can be supported by information technology. Information retrieval is part of an organizations knowledge processes concerned with the representation, storage, organization, searching and finding of organizational knowledge. Informed by case studies we have conducted with organizations from the Creative Industries and drawing from existing theory, in this paper we introduce a conceptual framework for information retrieval that enables creative persons to access relevant information through a multi-perspective, hierarchical view. Such an approach both appropriately considers different ways of creative thinking and provides stimuli to a person's cognitive network fostering her creativity and thus the development of truly innovative products.

Impact and interest:

4 citations in Scopus
Search Google Scholar™

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

941 since deposited on 26 Jun 2008
63 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 13888
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Information Retrieval, Business Process Management, Creativity, Creativity, intensive Process
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > LIBRARY AND INFORMATION STUDIES (080700) > Information Retrieval and Web Search (080704)
Divisions: Past > Research Centres > ARC Centre of Excellence for Creative Industries and Innovation
Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2008 (please consult author)
Deposited On: 26 Jun 2008 00:00
Last Modified: 29 Feb 2012 13:49

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page