Investigating Consumer Expectations of Convenience Store Attributes in Emerging Markets: Evidence in Chile

Bianchi, Constanza (2009) Investigating Consumer Expectations of Convenience Store Attributes in Emerging Markets: Evidence in Chile. Journal of International Consumer Marketing, 21(4).

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Convenience stores (c-stores) constitute a successful format in developed markets such as North America and Europe, but there is scant research in the retailing literature. Even less is known about convenience store behavior in emerging markets. This study attempts to provide a better understanding of consumer expectations regarding convenience stores in a Latin American context. Interviews were held with Chilean consumers to identify salient convenience store attributes. Further, a survey was applied to 400 consumers and results show that the salient attributes for Chilean consumers are related to the access dimension of convenience such as access to the store, parking facilities and hours of operation.

Impact and interest:

6 citations in Scopus
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ID Code: 14037
Item Type: Journal Article
Refereed: Yes
ISSN: 1528-7068
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2009 Haworth Press
Copyright Statement: Reproduced in accordance with the copyright policy of the publisher.
Deposited On: 11 Jul 2008 00:00
Last Modified: 29 Feb 2012 13:55

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