Investigating the Main Barriers and Key Success Factors of Consumer Service Exporters: Lessons from Australian Tourism and Education Sectors

Bianchi, Constanza (2008) Investigating the Main Barriers and Key Success Factors of Consumer Service Exporters: Lessons from Australian Tourism and Education Sectors. In 2008 PBFEAM Conference, July 02-04, 2008, Brisbane, Australia.

[img]
Preview
PDF (46kB)

Abstract

Most international service research has focused on the export activities of professional and business to business services. Consumer services such as education, retailing, transport, tourism, and healthcare have been less researched from an international services point of view. These companies frequently export their services by attracting foreign consumers to the domestic marketplace where they provide the service. Drawing from interviews with international managers of Australian tourism and educational companies, this exploratory study attempted to understand the main barriers and drivers of performance for consumer service exporters. Data show that superior performance for consumer service firms combines home and host country as well as firm specific resources and capabilities. International managers play an essential role in leveraging these resources and capabilities in ways that enable the firm to gain advantage.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

414 since deposited on 11 Jul 2008
27 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 14039
Item Type: Conference Paper
Refereed: No
Additional URLs:
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2008 Constanza Bianchi
Deposited On: 11 Jul 2008 00:00
Last Modified: 29 Feb 2012 13:42

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page