Stakeholder perception of construction site managers' effectiveness

Abstract

Contemporary management thinking pays a great deal of attention to 'stakeholder theory', positing that sustainable success rests, to a great extent, with the systematic consideration of the needs and goals of all key stakeholders. This paper examines managerial effectiveness under the light of stakeholder theory. Using multivariate analysis, it investigates perceptions of importance of the dimensions of effectiveness held by a sample of 61 managers and 268 key project stakeholders in all major cities in Australia through a performance measurement tool comprising 52 performance elements. The findings of the research show that perceptions vary significantly across professional groups as well as high and low performing managers. The application the method presented in this paper can provide a framework for improvement of both managerial performance and stakeholder relationships.