Anticipatory Risk and Crisis Management Systems: Conceptual Issues derived from Historical Experience
Boyce, Gordon H. & Barnes, Paul H. (2008) Anticipatory Risk and Crisis Management Systems: Conceptual Issues derived from Historical Experience. In The Business History Conference, April, 10-12 2008, Sacramento, California. (Unpublished)
Failure in human systems are familiar events in the modern world with some commentators suggesting that such 'disturbances' may be increasing in complexity and in consequence. Analyses of major accidents concluded that approximately 20-30% of the causes of accidents were technical in nature with 70-80% involving social, administrative or managerial factors. Given that most organisations link humans and technology together, it is logical to think of organisational failures as elements within a broader class of sociotechnical crisis. Can the lessons learned from failures reduce the likelihood of future crises or at least attenuate consequent impacts? With the presumption that causal and conditional evidence about failures always awaits discovery and that humans and human systems do 'learn' from such events, the viability of anticipating future failure is selfevident. Moreover, it has been suggested that in the longer term, as operating circumstances change, organisations must also unlearn established practices and retain a capacity to adapt and anticipate in orderto survive. This paper outlines conceptual issues derived from historical instances of major systemic failure, successful crisis management, and prevention
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|Item Type:||Conference Paper|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Copyright Owner:||Copyright 2008 (please consult author)|
|Deposited On:||23 Jul 2008 00:00|
|Last Modified:||05 Jan 2011 13:37|
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