Anticipatory Risk and Crisis Management Systems:  Conceptual Issues derived from Historical Experience

Boyce, Gordon H. & Barnes, Paul H. (2008) Anticipatory Risk and Crisis Management Systems:  Conceptual Issues derived from Historical Experience. In The Business History Conference, April, 10-12 2008, Sacramento, California. (Unpublished)


Failure  in  human  systems are  familiar events  in the  modern world  with  some commentators suggesting that such 'disturbances'  may  be  increasing  in complexity  and  in consequence.  Analyses of  major accidents concluded that approximately 20-30% of the causes of accidents were technical in  nature  with  70­-80%  involving  social,  administrative  or  managerial  factors.  Given  that  most  organisations  link  humans  and  technology  together,  it  is  logical  to  think  of  organisational  failures as elements within a broader class of socio­technical crisis.  Can  the  lessons  learned  from  failures  reduce  the  likelihood  of  future  crises  or  at  least attenuate  consequent  impacts?    With  the  presumption  that  causal  and  conditional  evidence  about failures  always  awaits  discovery  and  that  humans  and  human  systems  do  'learn'  from  such  events, the  viability  of  anticipating  future  failure  is  self­evident.    Moreover,  it  has  been  suggested  that  in the  longer  term,  as  operating  circumstances  change,  organisations  must  also unlearn established practices and retain a capacity to adapt and anticipate in orderto survive.  This  paper  outlines  conceptual  issues  derived  from  historical  instances  of  major  systemic  failure, successful crisis  management, and prevention

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ID Code: 14129
Item Type: Conference Paper
Refereed: No
Additional URLs:
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2008 (please consult author)
Deposited On: 23 Jul 2008 00:00
Last Modified: 05 Jan 2011 13:37

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