Major Issues in Business Process Management: An Expert Perspective

Bandara, Wasana, Indulska, Marta, Chong, Sandy, & Sadiq, Shazia (2007) Major Issues in Business Process Management: An Expert Perspective. In ECIS 2007 - The 15th European Conference on Information Systems, 7-9 June 2007, St Gallen, Switzerland.


Process is perennial. Within any business activity or enterprise it is crucial that the variable of "operational efficiency" is maintained at sufficiently high levels, such that the return on investment is sustainable enough to justify its continued existence. Business Process Management (BPM) is the term used to encapsulate a process-driven approach to attaining enterprise operational efficiency. Despite BPM being ranked as top priority by organizations, current status of BPM research suggests a gap of addressing present industry demands. In this paper, we aim to identify the issues that organizations face in their efforts to manage business processes, as identified by BPM experts across the globe. The findings point to, among others, lack of top management support, lack of tool support for process visualization, and lack of connection between process design and process execution.

Impact and interest:

45 citations in Scopus
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ID Code: 14345
Item Type: Conference Paper
Refereed: Yes
Additional Information: The contents of this conference proceedings can be freely accessed online via the conference's web page (see hypertext link).
Additional URLs:
Keywords: Business Process Management, BPM, Major Issues, Expert Interviews
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2007 (please consult author)
Deposited On: 08 Aug 2008 00:00
Last Modified: 08 May 2015 01:22

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