QUT ePrints

Expert ans Novice User Differences and Implications for Product Design Usability

Popovic, Vesna (2000) Expert ans Novice User Differences and Implications for Product Design Usability. In IEA 2000/HFES 2000 Congress, July 29 - Auguat 4, 2000, San Diego.

Abstract

This paper explores differences and similarities between novice and expert users of interactive artifacts. In order to achieve this, protocol analysis was used to identify users’ cognitive categories, knowledge categories and knowledge representation. This research is based on the premises that knowledge — domain-specific knowledge in particular — plays a significant role in distinguishing a novice from an expert user, and the way in which they use technologically interactive devices. The differences between expert and novice users were compared and identified with associated knowledge and knowledge representation for each cognitive category. These constitute the features that differentiate them as they reflect the kind of processes, representations, strategies or knowledge organisation that may occur for each cognitive category during the interaction. The paper also addresses the transitional process through which a novice becomes an expert and concludes about this finding’s implication to design.

Impact and interest:

Citation countsare sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

705 since deposited on 27 May 2005
44 in the past twelve months

Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 1438
Item Type: Conference Paper
Keywords: expertise, novice, expert differences, product design
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Copyright Owner: Copyright 2000 (please consult author)
Deposited On: 27 May 2005
Last Modified: 09 Jun 2010 22:25

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page