Innovation in the Service Economy: Novelty in Solutions
Matthews, Judy H. (2005) Innovation in the Service Economy: Novelty in Solutions. In British Academy of Management Conference, Challenges of Organizations in Global Markets, 13-15 September, 2005, Said Business School, Oxford, United Kingdom. (Unpublished)
Recent studies show that firms in the knowledge economy develop new services as well as new products, thus providing solutions, experiences and creating value with, as well as for, their customers (Prahalad & Ramaswarmy, 2004). The paper briefly reviews literatures on multiple forms of innovation, including innovation in services. Characteristics of firms undertaking innovation in services are identified and implications for the management of innovation and propositions for future research are developed.
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|Item Type:||Conference Paper|
|Keywords:||Innovation, serices, surveys, business, manufacturing, research and development, consumers, business models|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > COMMERCIAL SERVICES (150400) > Commercial Services not elsewhere classified (150499)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Innovation and Technology Management (150307)
|Divisions:||Current > Research Centres > Australian Centre for Entrepreneurship
Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
|Copyright Owner:||Copyright 2005 (please consult author)|
|Deposited On:||01 Sep 2008 00:00|
|Last Modified:||05 Jan 2011 13:37|
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