QUT ePrints

Who's the friend in the background? Interactional strategies in determining authenticity in calls to a national children's helpline

Emmison, Michael & Danby, Susan J. (2007) Who's the friend in the background? Interactional strategies in determining authenticity in calls to a national children's helpline. Australian Review of Applied Linguistics, 30(3), 31.1-31.17.

[img] Accepted Version (PDF 91kB)
Administrators only | Request a copy from author

View at publisher

Abstract

A significant number of calls made to Kids Help Line are seen by the organization as not requiring counselling support, but are rather young people testing or 'checking out' the service. Although the status of many of these 'testing calls' is self-evident, determining the authenticity of others presents the helpline counsellors with a dilemma: confronting the caller if they have doubts about the caller's reason for calling while, at the same time, avoiding a premature challenge when the call is genuine. We examine the various interactional strategies that the counsellors artfully deploy in their determination of the status of a call. Outright challenges are rare, and counsellors typically will employ devices that announce their suspicions indirectly and which, at the same time, seamlessly accomplish the mundane business of responding to a call in ways which treat the callers with respect.

Impact and interest:

Citation countsare sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 14752
Item Type: Journal Article
Additional Information: The contents of this journal can be freely accessed online via the journal’s web page (see Official URL).
Additional URLs:
Keywords: helplines, children, counselling, prank calls, conversation analysis
DOI: 10.2104/aral0731
ISSN: 1833-7139
Subjects: Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > LINGUISTICS (200400) > Applied Linguistics and Educational Linguistics (200401)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > LINGUISTICS (200400) > Language in Culture and Society (Sociolinguistics) (200405)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > LINGUISTICS (200400) > Discourse and Pragmatics (200403)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIAL WORK (160700) > Counselling Welfare and Community Services (160702)
Divisions: Current > Research Centres > Office of Education Research
Current > QUT Faculties and Divisions > Faculty of Education
Current > Schools > School of Early Childhood
Funding:
  • ARC DISCOVERY GRANT/DP0773185
Copyright Owner: Copyright 2007 Monash University ePress
Deposited On: 08 Sep 2008
Last Modified: 08 Jul 2014 16:28

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page