Guided interaction: A mechanism to enable ad hoc service interaction

Oaks, Phillipa J. & ter Hofstede, Arthur H. (2007) Guided interaction: A mechanism to enable ad hoc service interaction. Information Systems Frontiers, 9(1), pp. 29-51.

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Ad hoc interaction between web services and their clients is a worthwhile but seemingly distant goal. At present, most of the interest in web services is focused on pre-planned B2B interaction. Clients interact with services using advance knowledge of the data and sequence requirements of the service and pre-programmed calls to their interfaces. This type of interaction cannot be used for ad hoc interaction between services and their clients such as mobile devices moving in and around rich dynamic environments because clients may not have the necessary knowledge in advance. For unplanned ad hoc interaction an interaction mechanism is required that does not require clients to have advance knowledge of programmatic service interfaces and interaction sequences. The mechanism must ensure clients with different resources and diverse competencies can successfully interact with newly discovered services by providing assistance such as disambiguation of terminology, alternative types of inputs, and context sensitive error reporting when necessary. This paper introduces a service interaction mechanism called guided interaction. Guided interaction is designed to enable clients without prior knowledge of programmatic interfaces to be assisted to a successful outcome. The mechanism is grounded in core computing primitives and based on a dialogue model. Guided interaction has two parts; the first part is a language for the exchange of information between services and their clients. The second part is a language for services to create interaction plans that allow them to gather the data they require from clients in a flexible way with the provision of assistance when necessary. An interpreter uses the plan to generate and interpret messages in the exchange language and to manage the path of the dialogue.

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5 citations in Scopus
4 citations in Web of Science®
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ID Code: 14904
Item Type: Journal Article
Refereed: Yes
Keywords: Web services, Ad hoc, Guided, Interaction
DOI: 10.1007/s10796-006-9016-1
ISSN: 1572-9419
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Development Methodologies (080608)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2007 Springer
Copyright Statement: The original publication is available at SpringerLink
Deposited On: 18 Sep 2008 00:00
Last Modified: 29 Feb 2012 13:31

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