Streamlining Local Government: Evaluating an E-Government Initiative in South East Queensland
Furneaux, Craig W., Vassilev, Nik , Burgess, John , Brown, Kerry A., & Ward, Michael (2008) Streamlining Local Government: Evaluating an E-Government Initiative in South East Queensland. In Brown, Kerry, Hampson, Keith, Brandon, Peter, & Pillay, Janet (Eds.) Clients Driving Construction Innovation: Benefiting from Innovation. Icon.Net Pty Ltd, Brisbane, pp. 28-38.
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Recent initiatives around the world have highlighted the potential for information and communications technology (ICT) to foster better service delivery for businesses. Likewise, ICT has also been applied to government services and is seen to result in improved service delivery, improved citizen participation in government, and enhanced cooperation across government departments and between government departments. The Council of Australian Governments (COAG) (2006) identified local government development assessment (DA) arrangements as a 'hot spot' needing specific attention, as the inconsistent policies and regulations between councils impeded economic activity. COAG (2006) specifically suggested that trials of various ICT mechanisms be initiated which may well be able to improve DA processes for local government. While the authors have explored various regulatory mechanisms to improve harmonisation elsewhere (Brown and Furneaux 2007), the possibility of ICT being able to enhance consistency across governments is a novel notion from a public policy perspective. Consequently, this paper will explore the utility of ICT initiatives to improve harmonisation of DA in local governments. Specifically, this paper examined as a case study the recent attempt to streamline DA in local governments in South-East Queensland. This initiative was funded by the Regulation Reduction Incentive Fund (RRIF) Program, and championed by the South-East Queensland (SEQ) Council of Mayors. This paper examines the ways in which increased harmonisation was achieved through the project.
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|Item Type:||Book Chapter|
|Additional Information:||For more information about this book please refer to the publisher's website (see link) or contact the author.|
|Keywords:||Local Government, eGovernment, Australia, Construction, Information and Communication Technology, ICT|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)|
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
|Divisions:||Current > Research Centres > Australian Centre for Business Research|
Current > QUT Faculties and Divisions > QUT Business School
|Copyright Owner:||Copyright 2008 Icon.Net Pty Ltd|
|Deposited On:||15 Oct 2008|
|Last Modified:||29 Feb 2012 23:42|
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