Evaluating the effectiveness of interorganizational relations through networks : developing a framework for revised performance measures

Mandell, Myrna & Keast, Robyn L. (2008) Evaluating the effectiveness of interorganizational relations through networks : developing a framework for revised performance measures. Public Management Review, 10(6), pp. 715-731.

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Although networks are a growing phenomenon there is no definitive way to determine if they are a more effective means of policy development and service delivery. The difficulty is that networks have been assessed based on traditional measures while ignoring the importance of process variables and their impact on outcomes in networks. Furthermore, networks can be complex arrangements, operating within and across layers of interaction with diverse member expectations and goals. Therefore, in addition to using traditional performance measures to determine some aspects of the effectiveness of networks, this article proposes that different types of evaluation processes are needed to incorporate the complex and unique characteristics of networks. A combined framework that incorporates multiple perspectives in effectiveness that is based on the different types, levels of analysis and stages of development of networks is therefore presented.

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51 citations in Scopus
43 citations in Web of Science®
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ID Code: 15484
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal's website (see hypertext link) or contact the author.
Keywords: Interpersonal Relationships, Network Analysis, Networks, Participative Evaluations, Process Variables
DOI: 10.1080/14719030802423079
ISSN: 1471-9037
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business and Management not elsewhere classified (150399)
Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Divisions: Past > Research Centres > Australian Centre for Business Research
Current > QUT Faculties and Divisions > QUT Business School
Copyright Owner: Copyright 2008 Taylor & Francis
Deposited On: 06 Nov 2008 00:00
Last Modified: 05 Jul 2017 14:01

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