Aligning Organizational Requirements with Enterprise Systems Capabilities: The Role of Domain-Specific Knowledge

Rosemann, Michael, Vessey, Iris, Weber, Ron, & Raduescu, Corina (2007) Aligning Organizational Requirements with Enterprise Systems Capabilities: The Role of Domain-Specific Knowledge. In Americas Conference on Information Systems (AMCIS) 2007, 9-12 August 2007, Keystone, Colorado, USA.


Lack of alignment between organizational requirements and Enterprise System (ES) package capabilities appears to be a key factor in problematic ES implementations that have been showcased frequently in the press. We present a model that describes an effective alignment process as one in which the level of the customer's and vendor's shared understanding of both organizational requirements and ES package capabilities leads to a high-quality evaluation of fit between the customer's requirements and the capabilities of the ES package. We then focus on the role of domain-specific knowledge as a major factor influencing the effectiveness and efficiency of the alignment process. We present two cases representing significantly different levels of domain-specific knowledge that support this notion.

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ID Code: 15556
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: ES alignment, organizational requirements, business processes, ES package capabilities, domain, specific knowledge, well, and ill, structured problems, weak and strong problem, solving strategies
ISBN: 9781604233810
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2007 (The authors)
Deposited On: 11 Nov 2008 00:00
Last Modified: 29 Feb 2012 13:33

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