Aligning Organizational Requirements with Enterprise Systems Capabilities: The Role of Domain-Specific Knowledge
Rosemann, Michael, Vessey, Iris, Weber, Ron, & Raduescu, Corina (2007) Aligning Organizational Requirements with Enterprise Systems Capabilities: The Role of Domain-Specific Knowledge. In Americas Conference on Information Systems (AMCIS) 2007, 9-12 August 2007, Keystone, Colorado, USA.
Lack of alignment between organizational requirements and Enterprise System (ES) package capabilities appears to be a key factor in problematic ES implementations that have been showcased frequently in the press. We present a model that describes an effective alignment process as one in which the level of the customer's and vendor's shared understanding of both organizational requirements and ES package capabilities leads to a high-quality evaluation of fit between the customer's requirements and the capabilities of the ES package. We then focus on the role of domain-specific knowledge as a major factor influencing the effectiveness and efficiency of the alignment process. We present two cases representing significantly different levels of domain-specific knowledge that support this notion.
Impact and interest:
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Conference Paper|
|Keywords:||ES alignment, organizational requirements, business processes, ES package capabilities, domain, specific knowledge, well, and ill, structured problems, weak and strong problem, solving strategies|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Copyright Owner:||Copyright 2007 (The authors)|
|Deposited On:||11 Nov 2008|
|Last Modified:||29 Feb 2012 23:33|
Repository Staff Only: item control page