Integration of information technology and physical asset planning and management : a case study of Queensland University of Technology

Tweedale, Robyn (2003) Integration of information technology and physical asset planning and management : a case study of Queensland University of Technology. Masters by Research thesis, Queensland University of Technology.


Queensland University of Technology has radically restructured the top-level governance systems for information technology planning and management. Additionally, QUT has integrated information technology planning and management with physical infrastructure planning and management via the Asset Management Plan. To complete the approach, QUT has instigated a top-level governance committee for IT to ensure alignment with organisational goals and strategies. This is an unusual development for IT planning and management at an Australian university and attracted attention from the Commonwealth Department of Education, Science and Training (DEST) as well as other universities in the Australian tertiary education sector and led to the research study.

This research studies the redevelopment of the information technology planning and management approach. The survey research determines the level of integration of IT and university planning, and the correlation of this integration to effectiveness of IT planning. The case study documents the changes, highlights the advantages and disadvantages of the new approach and provides a model for change in IT management at other Australian universities.

It is evident from current literature on information technology management and strategic planning that these developments are validated as steps toward achieving best practice in information technology planning and management. Through rigorous conduct of interviews, observations and review of documentation and through application of a survey questionnaire to a defined population, the research reviews the developments and ongoing implementation of the planning and management infrastructure.

Among the outcomes from the new approach are better alignment of information technology investment with QUT goals and objectives, better benefits realisation from information technology investment, better project management of information technology development and innovation, and increased flexibility and accountability in information technology expenditure.

Finally, a comparison to other information technology planning and management methods in place at Australian universities demonstrates the uniqueness of the QUT approach. The thesis reports the benefits and difficulties associated with this approach, and provides a context for future development of IT planning, management and governance at QUT.

Impact and interest:

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ID Code: 15798
Item Type: QUT Thesis (Masters by Research)
Supervisor: Underwood, Barney & Gable, Guy
Keywords: Asset management, Asset planning, Benefits realisation, Information technology, Information technology governance, Information technology infrastructure, Information technology management, Information technology planning, Information technology project management, Integration, Physical infrastructure, Queensland University of Technology, QUT, Return on investment, Strategic alignment, Strategic governance, Strategic management, Strategic planning
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Past > Schools > Information Systems
Department: Faculty of Information Technology
Institution: Queensland University of Technology
Copyright Owner: Copyright Robyn Tweedale
Deposited On: 03 Dec 2008 03:49
Last Modified: 02 Oct 2014 02:44

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