Towards a new employment relationship model : merging changing needs and interests of organisation and individual

Baker, Timothy Bond (2005) Towards a new employment relationship model : merging changing needs and interests of organisation and individual. PhD thesis, Queensland University of Technology.


This research investigates the new psychological contract phenomenon in an organisational case study. The research question underpinning this study is - What are the core attributes of the new employment relationship? To investigate this research question, the researcher applied Noer's (1997) new employment relationship model to a disproportionate stratified sample of 19 participants from three organisational perspectives in an Australian-based international travel retail organisation, Flight Centre Limited, which specialises in the sale of discount international airfares. Data from a survey instrument were analysed using a "Multi-source Assessment" instrument. The data analysis method was used to create a schema to guide and inform a series of focus groups. The research findings validated Noer's five attributes of Flexible Employment, Customer-focus, Focus on Performance, Project-based Work and Human Spirit & Work. In addition, three other attributes of the new employment relationship emerged from the data, namely, Loyalty & Commitment, Learning & Development and Open Information. The research findings validate eight core attributes of the new employment relationship and therefore make a contribution to the expanding body of research in this field. The research approach also provides organisational practitioners with a unique consulting methodology to merge the changing needs and interests of individual and organisation.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

2,367 since deposited on 03 Dec 2008
84 in the past twelve months

Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 16064
Item Type: QUT Thesis (PhD)
Supervisor: Pillay, Hitendra & Delahaye, Brian
Keywords: Employment relationship, psychological contract, human resource development, organisational change, multi-source assessment, focus groups, flexible employment, customer-focus, focus on performance, project-based work, human spirit and work, loyalty and commitment, learning and development, open information
Divisions: Current > Schools > School of Cultural & Professional Learning
Current > QUT Faculties and Divisions > Faculty of Education
Department: Faculty of Education
Institution: Queensland University of Technology
Deposited On: 03 Dec 2008 03:55
Last Modified: 25 Mar 2013 08:17

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page