Experiences of the phenomenon of Internet use for information sharing on construction projects and skills set identification for effective project participation

Abstract

The use of Information Technology in construction is below best practice when compared to other industries. The construction industry is now, however, on the verge of widespread acceptance of internet technology and the communications benefits this can bring. Construction collaboration technology, where project teams use the internet as an interface for project communications, have emerged as a potentially valuable tool. Little research has been focused in this area, particularly on how this phenomenon is being experienced. The aim of this research is to develop a better understanding of the way people experience the use of the internet for information sharing on construction projects and the preliminary identification of the skills set (Knowledge, Skills and Abilities - KSAs) required for industry members to effectively participate.

Phenomenography was selected as an appropriate research methodology to provide an empirical, representative and descriptive research approach and to provide a qualitative based study in a field dominated by quantitative studies. This is a 'second-order approach' which focuses on the experiences of the participants as described by them. A pilot and three major case studies were selected to identify research participants for interviews. A total of nineteen interviews were conducted and transcribed during 2003 in Australia, the United States of America and the United Kingdom, which formed the research data.

A phenomenographic analysis was performed on the research data revealing seven 'categories of description' which describe the limited number of qualitatively different ways that the phenomenon is being experienced. A relationship exists between the different categories which can be structured in a logical framework called the outcome space. The preliminary identification of the skills set is then proposed from the research data and the phenomenographic outcomes to provide construction project participants and the industry a first pass on what Knowledge, Skills and Abilities (KSAs) may be required for effective participation.