Market Responsiveness versus Political Responsiveness: Change and Conflict in an Australian Government Agency

Waterhouse, Jennifer Marie, Ryan, Neal F., Williams, Trevor A., & Charles, Michael B. (2008) Market Responsiveness versus Political Responsiveness: Change and Conflict in an Australian Government Agency. Public Policy and Administration, 23(4), pp. 351-372.

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Considerable attention has recently been given to possible contradictions between public sector reform initiatives aimed at making agencies more responsive to political institutions and publics, and initiatives designed to make them more responsive to markets. This article reports on a study that demonstrates ways in which tensions and conflict can arise within a government agency when the aims of political responsiveness and market responsiveness are pursued simultaneously. The study also shows that conflict arises not only from contradictions between political and market responsiveness, but also from failures in organizational structure and change implementation strategies. Despite this, it is possible that the contradictions between the reforms need not be fatal if integrative structures are adopted and if conditions are created for effective participation and collaboration.

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ID Code: 17109
Item Type: Journal Article
Refereed: Yes
Additional Information: For more information, please refer to the journal's website (see hypertext link) or contact the author.
Keywords: Change Management, Commercialization, Public Sector Management
DOI: 10.1177/0952076708093249
ISSN: 0952-0767
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > POLICY AND ADMINISTRATION (160500) > Public Administration (160509)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Organisational Planning and Management (150312)
Divisions: Current > Research Centres > Australian Centre for Business Research
Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Management
Copyright Owner: Copyright 2008 SAGE Publications
Deposited On: 05 Jan 2009 04:30
Last Modified: 20 Mar 2015 05:50

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