Stakeholder Management through Empowerment – Modelling Project Success

Rowlinson, Stephen & Cheung, Yan Ki Fiona (2008) Stakeholder Management through Empowerment – Modelling Project Success. Construction Management and Economics, 26(6), pp. 611-623.

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Stakeholder management is part of the project management process and this ongoing research builds on previous studies in the field of relationship management in Hong Kong and Australia and presents a testable stakeholder management process model in which the concepts of empowerment, organisational culture, trust and commitment are used as a basis for exploring the process. This may appear somewhat paradoxical to the reader as project managers, traditionally, have been seen to attempt to mollify stakeholders whilst focusing their attention on the details of project management rather than to empower stakeholders to have a significant input to the project; empowerment being seen to encourage “interference” from non-specialists into the managers’ domain. This change in attitude to stakeholders marks a culture change in the real estate and construction industry, brought about by an increased emphasis on relationship management. The research reported in this paper looks at the issues of stakeholder management via a research model that has identified project contextual factors which, through perceptual processes, influence empowerment and so the outcomes of the project. Hence, the problem addressed is how and why relationship management and stakeholder management are different in two unique cultures and what elements can be considered common and what elements are different.

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ID Code: 17878
Item Type: Journal Article
Refereed: Yes
Additional Information: The author-version of this article will be available 12 months after publication. For more information, please refer to the journal's website (see hypertext link) or contact the author. Yan Ki Fiona Cheung is the maiden name of Fiona Lamari
Keywords: Relationship management, stakeholder management model, culture, empowerment, Australia, Hong Kong
DOI: 10.1080/01446190802071182
ISSN: 0144-6193
Subjects: Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > BUILDING (120200) > Building Construction Management and Project Planning (120201)
Divisions: Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Institutes > Institute for Sustainable Resources
Past > Schools > School of Urban Development
Copyright Owner: Copyright 2008 Taylor and Francis
Copyright Statement: This is an electronic version of an article published in Construction Management and Economics 26 (6):611-623. Construction Management and Economics is available online at informaworldTM with
Deposited On: 16 Feb 2009 23:28
Last Modified: 24 Mar 2014 01:52

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