Configurable process models : experiences from a municipality case study

Gottschalk, Florian, Wagemakers, Teun A.C., Jansen-Vullers, Monique H., van der Aalst, Wil M.P., & La Rosa, Marcello (2009) Configurable process models : experiences from a municipality case study. Lecture Notes in Computer Science, 5565, pp. 486-500.

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Configurable process models integrate different variants of a business process into a single model. Through configuration users of such models can then combine the variants to derive a process model optimally fitting their individual needs. While techniques for such models were suggested in previous research, this paper presents a case study in which these techniques were extensively tested on a real-world scenario. We gathered information from four Dutch municipalities on registration processes executed on a daily basis. For each process we identified variations among municipalities and integrated them into a single, configurable process model, which can be executed in the YAWL workflow environment. We then evaluated the approach through interviews with organizations that support municipalities in organizing and executing their processes. The paper reports on both the feedback of the interviewed partners and our own observations during the model creation.

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ID Code: 18447
Item Type: Journal Article
Refereed: Yes
Keywords: business process models, configuration, YAWL, registration process, questionnaire, case study
DOI: 10.1007/978-3-642-02144-2_38
ISSN: 0302-9743
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600)
Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Business Information Systems (150302)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Information Systems Management (080609)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2009 Springer
Copyright Statement: The original publication is available at is the author-version of the work. Conference proceedings published, by Springer Verlag, will be available via SpringerLink: ; Lecture Notes in Computer Science:
Deposited On: 03 Mar 2009 02:33
Last Modified: 18 Jul 2014 01:09

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