Online counselling : the experience of counsellors providing synchronous single-session counselling to young people

Bambling, Matthew, King, Robert, Reid, Wendy, & Wegner, Karly (2008) Online counselling : the experience of counsellors providing synchronous single-session counselling to young people. Counselling and Psychotherapy Research, 8(2), pp. 110-116.

View at publisher


Kids Help Line (KHL) is a national Australian youth counselling service that provides free online and telephone counselling. This qualitative study examines the experience of 26 online KHL counsellors. Using a focus group methodology, counsellor responses were organised into categories: privacy and an emotionally safe environment; communication through text; and time. Counsellors reported the main benefit of the online environment to be emotional safety, due to reduced client emotional proximity to the counsellor, and the main disadvantage to be that reduced emotional proximity and the absence of non-verbal cues could result in communication problems and difficulty in accurately assessing young people's concerns. Time proved a significant issue for counsellors, as the slow speed of text exchange could limit their ability to complete interventions. Methods that enhance both the process and effectiveness of online counselling are needed. Potential solutions to the challenges faced by online counsellors are discussed.

Impact and interest:

Citation counts are sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 19184
Item Type: Journal Article
Refereed: Yes
Additional URLs:
Keywords: Counseling, Psychotherapy
DOI: 10.1080/14733140802055011
ISSN: 1473-3145
Subjects: Australian and New Zealand Standard Research Classification > STUDIES IN HUMAN SOCIETY (160000) > SOCIAL WORK (160700) > Counselling Welfare and Community Services (160702)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Schools > School of Psychology & Counselling
Deposited On: 21 Apr 2009 00:39
Last Modified: 29 Feb 2012 13:50

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page