Building capabilities for infrastructure capacity management

Abstract

Infrastructure capacity management is the process of ensuring optimal provision of infrastructure assets. Effectiveness in this process will enable the infrastructure asset owners and its stakeholders to receive full value on their investment. Business research has shown that an organisation can only achieve business value when it has the right capabilities. This paradigm can also be applied to infrastructure capacity management. With limited access to resources, the challenge for infrastructure organisations is to identify and develop core capabilities to enable infrastructure capacity management. This paper explores the concept of capability and identifies the core capabilities needed in infrastructure capacity management. Through a case study of the Port of Brisbane, this paper shows that infrastructure organisations must develop their intelligence gathering capability to effectively manage the capacity of their assets.