QUT ePrints

Activity labeling in process modeling : empirical insights and recommendations

Mendling, Jan, Reijers, Hajo A., & Recker, Jan C. (2010) Activity labeling in process modeling : empirical insights and recommendations. Information Systems, 35(4), pp. 467-482.

View at publisher

Abstract

Few studies have investigated the factors contributing to the successful practice of process modeling. In particular, studies that contribute to the act of developing process models that facilitate communication and understanding are scarce. Although the value of process models is not only dependent on the choice of graphical constructs but also on their annotation with textual labels, there has been hardly any work on the quality of these labels. Accordingly, the research presented in this paper examines activity labeling practices in process modeling. Based on empirical data from process modeling practice, we identify and discuss different labeling styles and their use in process modeling practice. We perform a grammatical analysis of these styles and use data from an experiment with process modelers to examine a range of hypotheses about the usability of the different styles. Based on our findings, we suggest specific programs of research towards better tool support for labeling practices. Our research contributes to the emerging stream of research investigating the practice of process modeling and thereby contributes to the overall body of knowledge about conceptual modeling quality.

Impact and interest:

61 citations in Scopus
Search Google Scholar™
26 citations in Web of Science®

Citation countsare sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

Full-text downloads:

733 since deposited on 20 Apr 2009
181 in the past twelve months

Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.

ID Code: 19625
Item Type: Journal Article
Additional URLs:
Keywords: Business Process Modeling, Model Quality, Survey, Systems Analysis and Design
DOI: 10.1016/j.is.2009.03.009
ISSN: 0306-4379
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Conceptual Modelling (080603)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2009 Elsevier
Deposited On: 21 Apr 2009 08:01
Last Modified: 01 Mar 2012 00:29

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page