Balancing internal and external market orientations
Lings, Ian (1999) Balancing internal and external market orientations. Journal of Marketing Management, 15( 4), pp. 239-263.
In his ‘Marketing Myopia’ Levitt (1960) argued against the product centred view of the firm and for the marketing view of the firm, suggesting that businesses must be viewed as customer satisfying processes. This view has endured for nearly forty years despite changes in the service requirements of today’s markets. In the current market environment such a narrow focus on customers satisfaction is increasingly being challenged. This article reviews the literature relating to services marketing, market orientation and internal marketing and develops the concept of an internal orientation suitable for today’s service markets where managers have to compete for scarce resources, both in the internal market and the external market. A conceptual model is presented which balances an internal market orientation and an external market orientation and directions for future research into this concept are discussed.
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloadsdisplays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Item Type:||Journal Article|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500) > Marketing Management (incl. Strategy and Customer Relations) (150503)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
Current > Schools > School of Advertising, Marketing & Public Relations
|Copyright Owner:||Copyright 1999 Westburn Publishers Ltd.|
|Deposited On:||24 Jun 2009 09:29|
|Last Modified:||05 Jan 2011 23:42|
Repository Staff Only: item control page