Consumer power types in an Australian online brand community

Zhang, Olivia, Kerr, Gayle F., & Drennan, Judy (2008) Consumer power types in an Australian online brand community. In ANZMAC 2008, 1-3 December 2008, University of Western Sydney, Sydney.

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This paper uses a case study methodology to explore the structure of consumer power in an Australian online brand community. It applies the factors of online consumer power developed by Denegri-Knott (2006) for the Internet to the increasingly important context of online brand communities. In doing so, factors such as control over the relatioship information, aggregation and participation are identified and descriptors modified for the online brand community. Characteristics of the online brand community suggested in the literature such as consciousness of kind, shared rituals and sense of responsibility are demonstrated in Haloforum and linked to consumer power. The findings help the practioners to understand more about the online brand community, which set up the foundation for relevant strategy development.

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ID Code: 20942
Item Type: Conference Paper
Refereed: Yes
Additional URLs:
Keywords: Advertising, Consumer Empowerment, Branded Websites, Online
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500) > Marketing Communications (150502)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Copyright Owner: Copyright 2008 [please consult the authors]
Deposited On: 03 Jun 2009 02:12
Last Modified: 29 Feb 2012 13:51

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