Cross-channel mobile social software : an empirical study

Heyer, Clint, Brereton, Margot, & Viller, Stephen (2008) Cross-channel mobile social software : an empirical study. In Proceeding of the twenty-sixth annual CHI conference on Human factors in computing systems - CHI 08 CHI 08, Association for Computing Machinery, Florence, Italy, pp. 1525-1534.

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In this paper, we introduce a prototype system designed to support mobile group socializing that has been appropriated for everyday use by 150 users over 18 months. The system supports cross-channel communication, allowing users to participate in group conversations using text messaging, instant messaging, email and the web. It does this with the "console," a uniform text-based syntax that enables the prototype to be used over a variety of mediums.-----

We found that participants used the system mostly for ad-hoc coordination rather than chat, with pervasive, cross-channel group communication supporting an informal "half-invite" style of invitation. We examine why coordination dominates over chat, suggesting that cross-channel mobile group messaging serves a distinct role, different to traditional text messaging, instant messaging and email. Furthermore, we found differences in the content and usage habits across channels, for example messages sent from a computer were more likely to refer to time and location than those sent using a phone. We also discuss the usage of the prototype and compare it to other work.

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2 citations in Web of Science®
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ID Code: 21045
Item Type: Conference Paper
Refereed: Yes
Keywords: ubiquitous computing, mobile social software, social technology, text messaging, multi-channel, multi-modal, group messaging, collaborative work, group communication
DOI: 10.1145/1357054.1357294
ISBN: 9781605580111
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > INFORMATION SYSTEMS (080600) > Computer-Human Interaction (080602)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > COMPUTER SOFTWARE (080300) > Computer Software not elsewhere classified (080399)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500) > Mobile Technologies (080502)
Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000) > DISTRIBUTED COMPUTING (080500) > Ubiquitous Computing (080504)
Australian and New Zealand Standard Research Classification > BUILT ENVIRONMENT AND DESIGN (120000) > DESIGN PRACTICE AND MANAGEMENT (120300) > Digital and Interaction Design (120304)
Divisions: Past > Research Centres > Australasian CRC for Interaction Design (ACID)
Past > QUT Faculties & Divisions > Faculty of Built Environment and Engineering
Past > Schools > School of Engineering Systems
Copyright Owner: Copyright 2008 Association for Computing Machinery
Copyright Statement: Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee.
CHI 2008, April 5–10, 2008, Florence, Italy.
Copyright 2008 ACM 978-1-60558-011-1/08/04…$5.00
Deposited On: 10 Jun 2009 00:24
Last Modified: 29 Feb 2012 13:47

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