Social media : tools for user-generated content : social drivers behind growing consumer participation in user-led content generation [Volume 1 : state of the art]
Bruns, Axel & Bahnisch, Mark (2009) Social media : tools for user-generated content : social drivers behind growing consumer participation in user-led content generation [Volume 1 : state of the art]. Smart Services CRC.
We define social media as:
Websites which build on Web 2.0 technologies to provide space for in-depth social interaction, community formation, and the tackling of collaborative projects.-----
In this report we do not aim to make an argument for why social media elements should be incorporated into the online operations of non-profit and commercial organisations; while there are many benefits to working with social media communities, the decision to do so must be made on a case-by-case basis by considering the specific needs of the organisation and its online presence. It is not the aim of this report to discuss at great length the reasons why such choices have been made, but to offer insights into how the benefits of social media can be maximised. So, for organisations which do choose to incorporate social media elements into their online presence, this report provides material to inform that choice and guide the structural decisions which follow from it. We highlight the importance of understanding both the social and technological aspects of social media, and of addressing them in developing and managing social media Websites.
Impact and interest:
Citation counts are sourced monthly from and citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
Full-text downloads displays the total number of times this work’s files (e.g., a PDF) have been downloaded from QUT ePrints as well as the number of downloads in the previous 365 days. The count includes downloads for all files if a work has more than one.
|Additional Information:||This report was published as part of QUT's involvement in the Smart Services CRC.|
|Keywords:||social media, Smart Services CRC, produsage, user-generated content, collaboration, smart services|
|Subjects:||Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Media Studies (200104)
Australian and New Zealand Standard Research Classification > LANGUAGES COMMUNICATION AND CULTURE (200000) > COMMUNICATION AND MEDIA STUDIES (200100) > Communication Technology and Digital Media Studies (200102)
|Divisions:||Current > QUT Faculties and Divisions > Creative Industries Faculty
Past > Institutes > Institute for Creative Industries and Innovation
Past > Schools > Journalism, Media & Communication
|Copyright Owner:||Copyright 2009 Smart Services CRC Pty Ltd|
|Copyright Statement:||This work is licensed under http://creativecommons.org/licenses/by-nd/2.5/au/legalcode|
|Deposited On:||15 Jun 2009 22:11|
|Last Modified:||09 Jun 2010 13:44|
Repository Staff Only: item control page