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Solution Building Approach To Telephone Counseling: Implication And Integration

Ee, Florence & Lowe, Roger D. (2005) Solution Building Approach To Telephone Counseling: Implication And Integration. In Counselling in Organisational and Community Development, 28-30 September, Kuching, Sarawak, Malaysia.

Abstract

This paper describes a solution-focused approach in telephone counselling that can be used in conjunction with traditional telephone counselling approaches which focus on listening, reflecting feelings and contents. The solution focused approach may assist in educating and empowering clients by getting clients to do what they are already doing that is working, reconnect them to their resources, and encourage them to do something differently. This approach can increase the collaboration between the counsellor and client during a telephone counselling session.

Impact and interest:

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ID Code: 2310
Item Type: Conference Paper
Keywords: Telephone counselling, Solution Focused Therapy, listening, reflecting
Subjects: Australian and New Zealand Standard Research Classification > PSYCHOLOGY AND COGNITIVE SCIENCES (170000) > PSYCHOLOGY (170100) > Health Clinical and Counselling Psychology (170106)
Divisions: Current > QUT Faculties and Divisions > Faculty of Health
Current > Institutes > Institute of Health and Biomedical Innovation
Copyright Owner: Copyright 2005 (please consult author)
Deposited On: 31 Oct 2005
Last Modified: 09 Jun 2010 22:27

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