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Self-Service Technology, Satisfaction and Consumer Retention

Beatson, Amanda, Coote, Len , & Drennan, Judy (2006) Self-Service Technology, Satisfaction and Consumer Retention. In Avlonitis, G, Papavassiliou, N, & Papastathopoulou, P (Eds.) Conference Proceedings of the 35th EMAC Conference, 23 - 26 May 2006, Greece, Athens.

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146 since deposited on 17 Jun 2009
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ID Code: 23973
Item Type: Conference Paper
Keywords: Self-Service Technology, Consumer Satisfaction, Relationship Commitment, Perceived Switching Costs
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500) > Marketing not elsewhere classified (150599)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
Deposited On: 18 Jun 2009 00:17
Last Modified: 23 Apr 2012 12:40

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