Using performance measurement models for benefit realization with enterprise systems: The Queensland Government approach (Case Study)

Sedera, Darshana, Rosemann, Michael, & Gable, Guy (2001) Using performance measurement models for benefit realization with enterprise systems: The Queensland Government approach (Case Study). In Proceedings of 9th European Conference on Information Systems (ECIS'2001), University of Maribar, pp. 837-847.

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A range of influences, technical and organizational, has encouraged the wide spread adaption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in the many cases failed to provide the expected benefits to organizations. This paper presents ongoing research, which analyzes the benefits realization approach of the Queensland Government. This approach applies a modified Balance Scorecard. First, history and background of Queensland Government’s Enterprise Systems initiative is introduced. Second, the most common reasons for ES under performance are related. Third, relevant performance measurement models and the Balanced Scorecard in particular are discussed. Finally, the Queensland Government initiative is evaluated in light of this overview of current work in the area. In the current and future work, the authors aim to use their active involvement in Queensland Government’s benefits realization initiative for an Action Research based project investigating the appropriateness of the Balanced Scorecard for the purposes of Enterprise Systems benefits realization.

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ID Code: 24049
Item Type: Conference Paper
Refereed: Yes
ISBN: 9612321221
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2001 ECIS
Deposited On: 17 Jun 2009 14:20
Last Modified: 16 Apr 2015 03:40

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