Not happy, Jane - online consumer complaint response in Germany and Australia
Healy, Marilyn & Schmelter, Lydia (2005) Not happy, Jane - online consumer complaint response in Germany and Australia. In Edwards, R (Ed.) Australia and New Zealand International Business Academy (ANZIBA) Conference 2005, 10-11 November 2005, Australia, Victoria, Melbourne.
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|Item Type:||Conference Paper|
|Keywords:||Customer Complaint, Germany, Australia, Online Complaints|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > International Business (150308)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Deposited On:||17 Jun 2009 14:31|
|Last Modified:||05 Jan 2011 13:48|
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