Not happy, Jane - online consumer complaint response in Germany and Australia
Healy, Marilyn & Schmelter, Lydia (2005) Not happy, Jane - online consumer complaint response in Germany and Australia. In Edwards, R (Ed.) Australia and New Zealand International Business Academy (ANZIBA) Conference 2005, 10-11 November 2005, Australia, Victoria, Melbourne.
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| ID Code: | 24451 |
|---|---|
| Item Type: | Conference Paper |
| Keywords: | Customer Complaint, Germany, Australia, Online Complaints |
| ISBN: | 0-7326-2282-4 |
| Subjects: | Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > International Business (150308) |
| Divisions: | Current > QUT Faculties and Divisions > QUT Business School |
| Deposited On: | 18 Jun 2009 00:31 |
| Last Modified: | 05 Jan 2011 23:48 |
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