QUT ePrints

Not happy, Jane - online consumer complaint response in Germany and Australia

Healy, Marilyn & Schmelter, Lydia (2005) Not happy, Jane - online consumer complaint response in Germany and Australia. In Edwards, R (Ed.) Australia and New Zealand International Business Academy (ANZIBA) Conference 2005, 10-11 November 2005, Australia, Victoria, Melbourne.

Impact and interest:

Citation countsare sourced monthly from Scopus and Web of Science® citation databases.

These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.

Citations counts from the Google Scholar™ indexing service can be viewed at the linked Google Scholar™ search.

ID Code: 24451
Item Type: Conference Paper
Keywords: Customer Complaint, Germany, Australia, Online Complaints
ISBN: 0-7326-2282-4
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > International Business (150308)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Deposited On: 18 Jun 2009 00:31
Last Modified: 05 Jan 2011 23:48

Export: EndNote | Dublin Core | BibTeX

Repository Staff Only: item control page