Not happy, Jane - online consumer complaint response in Germany and Australia

Healy, Marilyn & Schmelter, Lydia (2005) Not happy, Jane - online consumer complaint response in Germany and Australia. In Edwards, R (Ed.) Australia and New Zealand International Business Academy (ANZIBA) Conference 2005, 10-11 November 2005, Australia, Victoria, Melbourne.

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ID Code: 24451
Item Type: Conference Paper
Refereed: Yes
Keywords: Customer Complaint, Germany, Australia, Online Complaints
ISBN: 0-7326-2282-4
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > International Business (150308)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Deposited On: 17 Jun 2009 14:31
Last Modified: 05 Jan 2011 13:48

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