Enterprise resources planning systems impacts: A Delphi study of Australian public sector

Gable, Guy, Palmer, Aaron, & Sedera, Darshana (2002) Enterprise resources planning systems impacts: A Delphi study of Australian public sector. In 6th Pacific Asia Conference on Information Systems, 2-4 September 2002, Tokyo, Japan.

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The business value of Enterprise Resource Planning systems (ERP systems), and in general large software implementations, has been extensively debated in both popular press and in the academic literature for over two decades. Organisations invest enormous sums of money and resources in Enterprise Resource Planning systems (and related infrastructure), presumably expecting positive impacts to the organisation and its functions. Some studies have reported large productivity improvements and substantial benefits from ERP systems, while others have reported that ERP systems have not had any bottom-line impact. This paper discusses initial findings from a study that focuses on identifying and assessing important ERP impacts in 23 Australian public sector organizations.

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ID Code: 24640
Item Type: Conference Paper
Refereed: Yes
ISBN: 4990134001
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2002 [Please consult the author]
Deposited On: 17 Jun 2009 14:38
Last Modified: 16 Apr 2015 03:48

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