Survey design: Insights from a public sector ERP success story

Chan, Taizan, Gable, Guy, & Sedera, Darshana (2003) Survey design: Insights from a public sector ERP success story. In Proceedings of the 7th Pacific Asia conference on Information Systems, 11 July 2003, Adelaide, South Australia.


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Research on the impact of Information Systems (IS) reported in both academic literature and popular press has reported confounding results. Some studies have reported encouraging results of IS, while others have reported nil or detrimental results. The contradictory results of these research studies can be partially attributed to the weaknesses in survey instruments. In an attempt to increase the validity of conclusions of IS assessment studies, survey instrument design should follow a rigorous and scientific procedure. This paper illustrates key validity and reliability issues in measuring Information Systems performance, using examples from a study designed to assess Enterprise Resource Planning systems success. The article emphasizes on the importance of the survey method and the theoretical considerations of item derivation, scale development and item evaluation. Examples are provided from the ERP assessment study to supplement the readers understanding of the theoretical concepts of survey design.

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19 since deposited on 17 Jun 2009
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ID Code: 24794
Item Type: Conference Paper
Refereed: Yes
ISBN: 0868039942
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2003 [Please consult the author]
Deposited On: 17 Jun 2009 14:44
Last Modified: 18 Apr 2015 18:55

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