Knowledge management for ERP success

Chan, Taizan, Gable, Guy, & Sedera, Darshana (2003) Knowledge management for ERP success. In Proceedings of the 7th Pacific Asia Conference on Information Systems, 11 July 2003, Adelaide, South Australia.

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The business value of Enterprise Resource Planning (ERP) systems and in general large software implementations has been extensively debated in both popular press and academic literature for over three decades. Despite the positive motives for adoption, various organizations have reported negative impacts from these large investments. This ‘disconnect’ between large IS investments and firms’ organizational performance may be attributable to the economic transition from an era of competitive advantage based on information to one that is based on Knowledge. This paper discusses the initial findings of a two-phased study that focuses on empirically assessing the impact of knowledge management on the success of Enterprise Resource Planning systems. The research study uses information gathered from twenty-seven public sector organizations in Queensland, Australia. Validation of the a priori model constructs through factor analysis identified two dimensions of knowledge management. Further analysis assessed the comparative differences in perceptions of knowledge management in ERP, across four employment cohorts.

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ID Code: 25080
Item Type: Conference Paper
Refereed: Yes
ISBN: 0868039942
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2003 [Please consult the author]
Deposited On: 17 Jun 2009 14:55
Last Modified: 16 Apr 2015 02:58

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