A comparative analysis of major ERP lifecycle implementation, management and support issues in Queensland Government

Chang, She-I & Gable, Guy (2001) A comparative analysis of major ERP lifecycle implementation, management and support issues in Queensland Government. In PACIS 2001 Proceedings, Korea Society of Management Information Systems, Seoul, South Korea, pp. 1152-1166.

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This paper reports on a study of ERP lifecycle major issues from the perspectives of individuals with substantial and diverse involvement with SAP Financials in Queensland Government. A survey was conducted of 117 ERP system project participants in five closely related state government agencies. A modified Delphi technique identified, rationalized and weighed perceived major issues in ongoing ERP life cycle implementation, management and support. The five agencies each implemented SAP Financials simultaneously using a common implementation partner. The three survey rounds of the Delphi technique, together with coding and synthesizing procedures, resulted in a set of 10 major issue categories with 38 sub-issues. Relative scores of issue importance are compared across government agencies, roles (client vs implementation partner) and organizational levels (strategic, technical and operational). Study findings confirm the importance of this finer partitioning of the data, and distinctions identified reflect the circumstances of ERP lifecycle implementation, management and support among the stakeholder groups. The study findings should also be of interest to stakeholders who seek to better understand the issues surrounding ERP systems and to better realise the benefits of ERP.

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ID Code: 25357
Item Type: Conference Paper
Refereed: Yes
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2001 PACIS
Deposited On: 17 Jun 2009 15:09
Last Modified: 16 Apr 2015 03:39

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