A balanced scorecard approach to enterprise systems performance measurement

Sedera, Darshana, Gable, Guy, & Rosemann, Michael (2001) A balanced scorecard approach to enterprise systems performance measurement. In ACIS 2001 Proceedings, ACIS, Coffs Harbour, NSW, pp. 573-584.

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A range of influences, both technical and organisational, has encouraged the wide spread adoption of Enterprise Systems (ES). Nevertheless, there is a growing consensus that Enterprise Systems have in many cases failed to provide expected benefits. The increasing role of, and dependency on ES (and IT in general), and the ‘uncertainty’ of these large investments, have created a strong need to monitor and measure ES performance. This paper reports on a research project aimed at deriving an ‘Enterprise Systems benefits measurement instrument’. The research seeks to identify how Enterprise Systems benefits can be usefully measured, with a ‘balance’ between qualitative and quantitative factors.

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ID Code: 25446
Item Type: Conference Paper
Refereed: Yes
ISBN: 186384483X
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Copyright Owner: Copyright 2001 ACIS
Deposited On: 17 Jun 2009 15:12
Last Modified: 18 Apr 2015 19:10

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