IT Service Desk Process Improvement - A Narrative Style Case Study
Arora, Atul & Bandara, Wasana (2006) IT Service Desk Process Improvement - A Narrative Style Case Study. In Lee, H & Tan, B (Eds.) Proceedings of the Tenth Pacific-Asia Conference on Information Systems, 6-9 July 2006, Malaysia, Kuala Lumpur.
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|Item Type:||Conference Paper|
|Keywords:||Business Process Management, Service Desk, Help Desk, ITIL, Information Technology Infrastructure Library|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Deposited On:||18 Jun 2009 01:12|
|Last Modified:||29 Feb 2012 23:21|
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