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IT Service Desk Process Improvement - A Narrative Style Case Study

Arora, Atul & Bandara, Wasana (2006) IT Service Desk Process Improvement - A Narrative Style Case Study. In Lee, H & Tan, B (Eds.) Proceedings of the Tenth Pacific-Asia Conference on Information Systems, 6-9 July 2006, Malaysia, Kuala Lumpur.

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ID Code: 25464
Item Type: Conference Paper
Keywords: Business Process Management, Service Desk, Help Desk, ITIL, Information Technology Infrastructure Library
ISBN: 981-05-5964-X
Subjects: Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)
Divisions: Past > QUT Faculties & Divisions > Faculty of Science and Technology
Deposited On: 18 Jun 2009 01:12
Last Modified: 29 Feb 2012 23:21

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