IT Service Desk Process Improvement - A Narrative Style Case Study
Arora, Atul & Bandara, Wasana (2006) IT Service Desk Process Improvement - A Narrative Style Case Study. In Lee, H & Tan, B (Eds.) Proceedings of the Tenth Pacific-Asia Conference on Information Systems, 6-9 July 2006, Malaysia, Kuala Lumpur.
Citation countsare sourced monthly fromand citation databases.
These databases contain citations from different subsets of available publications and different time periods and thus the citation count from each is usually different. Some works are not in either database and no count is displayed. Scopus includes citations from articles published in 1996 onwards, and Web of Science® generally from 1980 onwards.
Citations counts from theindexing service can be viewed at the linked Google Scholar™ search.
|Item Type:||Conference Paper|
|Keywords:||Business Process Management, Service Desk, Help Desk, ITIL, Information Technology Infrastructure Library|
|Subjects:||Australian and New Zealand Standard Research Classification > INFORMATION AND COMPUTING SCIENCES (080000)|
|Divisions:||Past > QUT Faculties & Divisions > Faculty of Science and Technology|
|Deposited On:||18 Jun 2009 01:12|
|Last Modified:||29 Feb 2012 23:21|
Repository Staff Only: item control page