It's Not About The Money! Key Drivers of Satisfaction With Government Third-Party Complaint Handling
Bennett, Rebekah, Drennan, Judy, & Hartel, Charmine (2005) It's Not About The Money! Key Drivers of Satisfaction With Government Third-Party Complaint Handling. In Rentschler, R & Hall, J (Eds.) 2nd Australasian Nonprofit and Social Marketing Conference, 22-23 September 2005, Australia, Victoria, Melbourne.
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|Item Type:||Conference Paper|
|Keywords:||Customer Satisfaction, Complaints, Third-Party, Public Sector|
|ISBN:||1 74156 017 9|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > MARKETING (150500) > Marketing not elsewhere classified (150599)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School
Current > Schools > School of Advertising, Marketing & Public Relations
|Deposited On:||17 Jun 2009 15:13|
|Last Modified:||29 Feb 2012 13:13|
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