Teaming Up: Teams and Resistance in Call Centres
Barnes, Alison, Townsend, Keith, & Van Der Broek, Diane (2006) Teaming Up: Teams and Resistance in Call Centres. In De Ciere, H, Bardoel, A, Barrett, R, Buttigieg, D, Rainnie, A, & McLean, K (Eds.) Socially Responsive, Socially Responsible Approaches to Employment and Work: Proceedings of the ACREW / KCL 2006 Conference, 1-4 July 2006, Italy, Tuscany, Prato.
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|Item Type:||Conference Paper|
|Keywords:||Teams, Call Centres, Resistance|
|Subjects:||Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Industrial Relations (150306)|
|Divisions:||Current > QUT Faculties and Divisions > QUT Business School|
|Deposited On:||18 Jun 2009 01:14|
|Last Modified:||11 Aug 2011 04:02|
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