Teaming Up: Teams and Resistance in Call Centres

Barnes, Alison, Townsend, Keith, & Van Der Broek, Diane (2006) Teaming Up: Teams and Resistance in Call Centres. In De Ciere, H, Bardoel, A, Barrett, R, Buttigieg, D, Rainnie, A, & McLean, K (Eds.) Socially Responsive, Socially Responsible Approaches to Employment and Work: Proceedings of the ACREW / KCL 2006 Conference, 1-4 July 2006, Italy, Tuscany, Prato.

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9 citations in Web of Science®
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ID Code: 25499
Item Type: Conference Paper
Refereed: Yes
Keywords: Teams, Call Centres, Resistance
ISBN: 0-7326-2293-X
Subjects: Australian and New Zealand Standard Research Classification > COMMERCE MANAGEMENT TOURISM AND SERVICES (150000) > BUSINESS AND MANAGEMENT (150300) > Industrial Relations (150306)
Divisions: Current > QUT Faculties and Divisions > QUT Business School
Deposited On: 17 Jun 2009 15:14
Last Modified: 10 Aug 2011 18:02

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